We keep critical infrastructure running when the dashboard cannot.
Electricity, gas, water, renewables, networks, and the operators around them: we advise on the calls that carry regulatory and continuity risk, then build and run the systems that hold up through storm season and a price review.
What good looks like in utilities.
We keep critical infrastructure running when the dashboard cannot.
- 35%
- Fewer agent-handled calls
- 24/7
- Customer self-service
- 700+
- Engagements delivered
Field-tested in regulated utilities.
Storm season, asset failures, regulatory price reviews: the work does not stop because the dashboard does. Every capability below has shipped in a regulated utility. We build for that.
Customer 360 for utilities
One household view across meters, accounts, hardship, and outages, with the privacy posture an Ombudsman complaint will not embarrass.
Field Service for utilities
Crew dispatch, mobile work-order capture, and asset history that does not lose the truck on the way to the job.
Meter and billing integration
We connect SAP IS-U, Gentrack, and the in-house billing engines older than the meters they read, always with a circuit breaker.
Outage and consumption analytics
Real-time outage maps, consumption-anomaly detection, and the executive cuts your regulator will actually accept.
Customer-care copilots
Hardship-programme triage, billing-dispute summaries, and connection-flow guidance: bounded, observable, and audit-logged.
Pricing and tariff transformation
Time-of-use tariffs, solar feed-in, and hardship policy: implemented end to end without a six-week customer-comms scramble.
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